Quick answers to the most common questions about Agent Societies, membership, publishing, match requests, Interest Schedules, and data privacy.

What information is required for society access approval?

For society access approval, two things are required:

1. Proof of relevant activity from your side

2. Link to a live website for your company showing the relevant activity

I can't see the IAS / OAS / RLAS / CAS / WEAS / Society portal on my account?

If the Society portal is not showing on your account, you may not have Society access.

Please contact your organisation admin who can arrange Society access for you. Alternatively, you can request society access by clicking the link below.

https://os.agency.kato.app/marketplace/join

*Note that this action must be performed by the user and cannot be completed by Kato Support.

Which society do I belong to?
Your society depends on your firm's seat(s): RLAS (Retail & Leisure), OAS (Office), IAS (Industrial), WEAS (West End Office), or CAS (City Office). Your Organisation Admin can confirm.

How many seats does my firm have?
Society seats are sold per user per year, renewing 1 April annually. Prices: RLAS £120, OAS £135, IAS £110, WEAS £150, CAS £150. Your Organisation Admin has your firm's seat count.

How do I add a new member of my team to society?
Seats are allocated by your firm's Organisation Admin.

Why aren't my contact details showing correctly?
Edit them in your profile (top right → profile). Updates propagate to the society members directory within a few minutes.

How can I view all users on our membership invoice?

If you are not an org admin, contact your org admin for them to provide this information for you.
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If you are the org admin, here are the steps to obtain this information:
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Why won't my disposal publish to society?
Check all required fields: Property Type, Summary (on Marketing tab), Key Points, Landlord Details, Lease Type, Rent Qualifier, Service Charge & Rates These can all be found under the Availability tab of your Disposal. Any missing field blocks circulation.

You will also be unable to publish if your Disposal's location falls outside of your Society's geographic boundary.

Why won't my requirement publish?
Company Sector and Reporting Date are both mandatory. If you've selected Comp Schedule or Market Research as the type, the requirement won't email members - that's by design. Make sure you are part of the correct society as each society has a geographical boundary which may fall outside of your search.

How often can I recirculate?
Once per fortnight for disposals or once per week for requirements. Kato shows the next available recirculation date after each send.

Can I circulate a disposal or requirement without notifying every member?
Yes - when publishing or recirculating, select 'don't notify members'. The listing still appears in the society feed; they just don't get the direct email.

ou can't delete properties in Kato unless you have a Pro account, in which case you can permanently delete listings via the Table view. For all other users, properties can only be archived.[1]

How do I delete a disposal?

You can't delete properties in Kato unless you have a Pro account, in which case you can permanently delete listings via the Table view. For all other users, properties can only be archived.

This will remove them from your active listings whilst keeping the records for future reference. Pro account users can permanently delete listings themselves by switching to the Table view, selecting the listings, and using the delete option. Non-Pro users can archive their properties.

How do I download disposal data from the marketplace?

You can download society disposals for reporting purposes by following these steps:

Why can't I see a disposal in my "Match my disposals" list?
Only disposals already published to your society appear. If you want to include one, publish it first.

What happens when I archive a match request?
Archived inbounds disappear from the Interest Schedule and don't show to the landlord. They're never displayed as "discounted" — they're invisible by design.

Do joint agents share Inbounds and Outbounds?
No. Each firm sees only its own inbound and outbound match requests on a joint-agent disposal. Confirmed matches, viewings and comments are shared.

Can I message other agents through Kato?
Yes — from any disposal, requirement, or match request. Messaging is agent-to-agent only and tied to the underlying record.

How do I add requirements to an Interest Schedule?
When a disposal agent sends match requests against your acquisition, the requirement automatically drops onto that disposal's Interest Schedule as an inbound/prospect.

How do I adjust my notification preferences?
Profile → Settings → Marketplace Preferences. You can set size, location, and sector filters so you only get society emails that match what you're working on or interested in.

Why am I getting emails about requirements outside my patch?
In some societies, the Default geographical boundaries are broad. Tighten them via notification preferences (above).

Who sees my data on society?
Society members see what you publish and circulate. Demand Insights anonymises requirement data before aggregating. Your internal CRM, contacts, and unpublished records are private to your firm.

Can I make a landlord confidential?
Yes - tick the 'mark landlord as confidential' on the disposal.

What are the available payment methods for Agents Society?

Agents Society does not allow bank transfers. Instead, you can make a payment using our secure payment portal or via the link within the invoice