Our company isn’t on Kato yet - how do we set up an account?
Just contact our Support Team and we can get someone to call you to run through what you get with Kato Pro. The fastest way is via livechat in your account, or you can email help@kato.app or call 0203 772 8898.
How do I get a Kato Pro licence if my company is already on Kato?
Just contact our Support Team and we can get someone to upgrade your profile to Kato Pro. The fastest way is via livechat in your account, or you can email help@kato.app or call 0203 772 8898.
How can I see who currently has Kato Pro licences?
Your Organisation Admin can view this directly in the app and download a full user list if needed. To check:
Go to the 3 dots next to their name (bottom left) → Organisation Settings → Users tab → Pro Users at the top → Download if required
For Society go to the 3 dots next to their name (bottom left) → Organisation Settings → Society tab → select the Society at the top → Download if required.
I have received 2 invoices from you, one from Kato and one from Agents Society, what is the difference?
Kato invoices are usually for your Pro access or any bespoke work you’ve requested previously, while Agents Society invoices relate to your Marketplace subscription within Kato (OAS, IAS, RLAS, WEAS, CAS, and Society Events). Kato isn’t involved in decision-making for Agents Society; we simply host, manage, and invoice on behalf of the Society.
Where should I send Kato Pro Remittance Advice or proof of payment?
Please send Kato Pro Remittance Advice or proof of payment directly to our Billing Team. The fastest way is via livechat in your account, or you can email billing@kato.app or call 0203 772 8898.
Please send Society Remittance Advice or proof of payment directly to the Committee Treasurer. To find their details, go to Members in your account → select your Society at the top → switch to the Committee tab → and locate the Treasurer’s contact information.