Just click the payment link on your invoice to pay securely via Stripe, you must pay by debit or credit card. Once you’ve made the payment this notifies us automatically and prevents your account from being suspended.

If you’re your company’s Organisation Admin, you’ll see an extra area in Kato to manage society users and society invoices. Just click the three dots next to your name (bottom left) → Organisation Settings → Billing. From there, you can view, pay, or download copies of your invoices.

Not the Organisation Admin? Just ask them to share a copy of the invoice with you.

Stripe payment links expire 30 days after the invoice due date (so 60 days from issue). You can resend the link to the email address of your Organisation Admin or whoever received the original invoice. If you’re unsure or can’t access it, contact our Billing Team - the fastest way is via livechat in your account, or you can email billing@kato.app or call 0203 772 8898.

You can update your billing name, contact, address, PO number and more by getting in touch with our Billing Team. The quickest way is via livechat in your account, or you can email billing@kato.app or call 0203 772 8898.

Refunds aren’t available. Ahead of the annual renewal (1st April), we’ll prompt your Organisation Administrator to review and update the membership list. They’re responsible for removing seats before invoices are issued. Once invoices are generated, they can’t be changed.

From the 1st of April until the 31st of March of the following year.

Yes - after paying via the Pay Now link on your invoice, you’ll be able to download a receipt. If you ever need another copy, just return to the same link to download or ask the Organisation Admin to get a copy from their account.

Societies no longer accept BACS payments due to policy changes. This ensures faster processing, clearer payment tracking, accurate membership activation and fewer errors or delays from missing references.

Please send Society Remittance Advice or proof of payment directly to the Committee Treasurer. To find their details, go to Members in your account → select your Society at the top → switch to the Committee tab → and locate the Treasurer’s contact information.

Please send Kato Pro Remittance Advice or proof of payment directly to our Billing Team. The fastest way is via livechat in your account, or you can email billing@kato.app or call 0203 772 8898.

If you join partway through the year (any time outside of April) you will be charged at a pro rata cost. The billing cycle for memberships operates from April 1st to March 31st annually. Membership fees are automatically renewed on April 1st unless specified otherwise. The pro-rata calculation ensures fairness by charging new members proportionally to the months remaining in the billing year.

Kato invoices are usually for your Pro access or any bespoke work you’ve requested previously, while Agents Society invoices relate to your Marketplace subscription within Kato (OAS, IAS, RLAS, WEAS, CAS, and Society Events). Kato isn’t involved in decision-making for Agents Society; we simply host, manage, and invoice on behalf of the Society.

We’re unable to combine the invoices into a single invoice for payment, as each one is issued by a different society, and each society operates as a separate entity with separate bank accounts.

No - Society policy is to issue a single invoice to your company per Society, showing the total number of seats. This ensures faster processing, clearer seat allocation, and fewer errors or delays.