🎯 Goal

Pay Society invoices on time, access copies and receipts, and understand the difference between Kato and Agents Society invoices - without holding up your finance team or risking a lapse in membership.

❓ Why

Society memberships are billed by each Society as a separate entity, not by Kato. The billing year runs 1 April to 31 March, payment is card via Stripe only (no BACS), and refunds aren't possible once invoices are generated. Getting the basics right - payment links, remittance, fees, invoice ownership - keeps your finance team unblocked and your membership active.

🔍 Overview

Pay via the Pay Online link on your invoice (Stripe). Organisation Admins access copies of invoices via Organisation Settings → Billing. Society remittance goes to the Society Committee Treasurer. Kato Pro remittance goes to the Kato Billing Team. Society policy is one invoice per company per Society - no splitting and no combining across Societies.

📊 Step-by-step

1. Pay your Society invoice

Open the invoice email
Click the Pay Online link
Pay via Stripe using a debit or credit card.

Our systems are notified automatically once paid.

2. Access or download invoices (Organisation Admin)

Click the three dots next to your name (bottom left)
Go to Organisation Settings → Billing
View, pay or download copies of your invoices

Not the Organisation Admin? Ask them to share a copy.

3. Get a fresh link if yours has expired

Stripe payment links expire 30 days after the invoice due date (60 days from issue). Request a new one via:

Live chat from within Kato (fastest)
Email finance@kato.app
Call 0203 772 8898

4. Update billing name, address, PO number or contact

Contact the Kato Billing Team (channels above). We can update the details on your behalf.

5. Get a receipt

After paying via the Pay Online link, download the receipt from the same link. Return any time to download again, or ask your Organisation Admin to retrieve it from their account.

6. Send remittance advice or proof of payment

Society membership remittance: direct to the Society Committee Treasurer. Find their details via Members → select your Society → Committee tab.
Kato Pro remittance: Kato Billing Team via live chat, finance@kato.app or 0203 772 8898.

❓ Society fees (per seat, per year)

Office Agents Society (OAS) - £135 + VAT
Industrial Agents Society (IAS Agents) - £110 + VAT
Industrial Agents Society (IAS Clients) - £75 + VAT
West End Agents Society (WEAS) - £150 + VAT
City Agents Society (CAS) - £150 + VAT
Retail & Leisure Agents Society (RLAS) - £120

Joining outside of April means a pro-rata charge for the months remaining in the 1 April - 31 March billing year.

❓ Frequently asked

Q. Can we get a refund if a user leaves or doesn't use their seat?
A. No. Ahead of the 1 April renewal we prompt Organisation Admins to review the seat list. Remove seats before invoices are issued - once generated, invoices can't be changed. Seats can be reassigned at any point in the year.

Q. Why have I received two invoices - one from Kato and one from Agents Society?
A. Kato invoices cover your Pro access or any bespoke work. Agents Society invoices cover your Marketplace subscription (OAS, IAS, RLAS, WEAS, CAS and Society Events). Kato isn't involved in Society decision-making - we host, manage and invoice on behalf of each Society.\

Q. Can I get Society bank details for a BACS transfer?
A. No - Societies no longer accept BACS. Payment is card via Stripe only. This keeps activation quick and reduces missing-reference errors.

Q. Can I combine multiple Society invoices into one?
A. No - each Society is a separate entity with its own bank account.

Q. Can the invoice be split (e.g. one per person)?
A. No - Society policy is a single invoice per company per Society, showing the total seat count.

✅ You've done it when…

The invoice shows as Paid in Organisation Settings → Billing.
You can download a receipt from the Pay Online link.
Membership remains active for the billing year.

💡 Common mistakes & pro tips

Trying to pay by BACS. Card via Stripe only - BACS is no longer accepted.
Removing seats after the renewal invoice is issued. Refunds aren't possible. Review the seat list before 1 April.
Sending Society remittance to Kato. Society proof of payment goes to the Society Committee Treasurer, not Kato Billing.
Letting the payment link expire. Valid for 30 days after the due date. Pay early or contact Billing for a fresh link.
Assuming both invoices are Kato. If finance see two invoices, check whether one is from an Agents Society - they're separate entities.