🎯 Goal
Log into Kato, manage your account credentials securely, and understand how your agency's user access is controlled, whether you're a regular user or an organisation admin.
❓ Why
Kato holds commercially sensitive client data, live deal pipelines, and confidential transactions. Your login is the door to all of it, keep it protected, and know who in your agency can control access.
🔍 Overview
Two login methods supported:
Standard login — email + password via os.agency.kato.app
Single Sign-On (SSO) — for agencies with corporate SSO set up. (this is a bolt-on feature at £300/month)
📊 Standard login
Go to os.agency.kato.app (bookmark it).
Enter your email and password.
Click Log in.
Forgot your password? Use the Forgot password link on the login page — you'll get a reset email.
📊 Single Sign-On (SSO)
If your agency has SSO enabled, you don't need to remember a separate Kato password. Two common flows:
From your corporate dashboard (Okta, Azure AD, etc.) — click the Kato app tile.
Direct SSO URL — e.g.
https://agents-society.com/login/saml(your organisation admin can share the correct link).
SSO is a BOLT ON product. If you're interested, contact your Customer Success manager.
📊 Account settings & profile
Access your profile via the three-dot menu (bottom left) → Account settings. From here you can:
Update your name, job role, and photo
Add LinkedIn URL
Reset your password
Manage notification preferences
📊 User management (organisation admins only)
Organisation admins can assign and manage user access directly in Kato — including Kato Pro licences, Atlas licences, and Society seats.
Access: Three-dot menu → Organisation Settings → User Management. Direct link: settings.kato.app/users.
From here you can:
Assign or remove licences for individual users
Bulk assign/remove licences or resend team invites
Add new users and assign a licence in one step
You can only assign up to your contracted licence count. Need more seats? Request additional licences from the User Management page — the Kato team will be in touch to action.
We have a collection of help articles for Organisation Admins that can be found HERE
📊 Access issues & password resets
If you can't log in:
Try a password reset via the login page.
Check if your agency uses SSO — you may need to log in via the SSO URL rather than email/password.
Ask your organisation admin to confirm you have an active licence (Pro and/or Society seat).
Still stuck? Contact help@kato.app or 0203 772 8898.
If you're a Society member and lost access at the 1st April renewal date Contact help@kato.app.
✅ You've done it when…
You can log in reliably (standard or SSO), know how to reset your password, and know who in your agency controls user access.
💡 Common mistakes & pro tips
Bookmark the right URL. os.agency.kato.app is the agent-facing URL. Avoid saving mid-session URLs as bookmarks.
Use a password manager. A unique, strong Kato password kept in 1Password / LastPass / Bitwarden is the easiest way to stay secure.
Don't share accounts. Each agent should have their own licence, shared accounts break audit trails, rankings attribution, and notifications.
For agencies: consider SSO. If you have 20+ seats, SSO (£300/month) pays for itself in password resets and efficiency.
Admin accountability. When someone leaves the business, their org admin should remove their seat immediately, just as with any other sensitive system.
❓ FAQs
Q. I've forgotten my password — how do I reset it?
A. Click Forgot password on the login page. You'll get a reset email within a few minutes.
Q. Who can add or remove users in my agency?
A. Only organisation admins. Ask your support channels or your Customer Success manager if you're not sure who your admin is.
Q. What happens to my data if I leave my agency?
A. Your data stays with the agency (it's their data, not yours personally). Your personal login is removed when your admin deactivates your seat. Any deals, transactions, or CRM entries you worked on remain in the agency's Kato.
Q. Can I use Kato on multiple devices?
A. Yes — log in on any device (web or AgentsGo mobile app) using the same credentials.
Q. Is two-factor authentication available?
A. SSO (via corporate identity provider) supports 2FA via the provider. Contact your Customer Success manager for direct 2FA availability on the standard login.
💬 Need Help?
📞 0203 772 8898