Answer the most common questions agents ask about uploading media and generating a PDF / Brochure within your Kato PRO account.

If your question isn't answered here, reach out to help@kato.app or via livechat in your Kato account.

Q. Why can't I upload PDF files to the media section on my disposals in the system?

A. If you are adding Images to your disposal, we accept image files in .jpg or .png formats for this area.

Floor Plans, we accept .pdf, .jpg, .png, .dwg.

Aerial/Drone Content, we accept .jpg or .png.

Goad Plans, we accept .pdf, .jpg or .png.

EPC, we accept .pdf, word, powerpoint, .jpg or .png.

Goad Plans, we accept .pdf, .jpg or .png.

Any other media content, Videos, Marketing website will be a video URL.

Q. I have updated my Media within Kato but this does not seem to be pulling through to my Website?
A. This may be due to how frequently your website providers update the site with Kato’s feed. If the changes aren’t reflected within an hour, we recommend contacting your web team to confirm when the feed last updated.

Q. Our images are not appearing correctly within Kato (blurry & zoomed in), how can we fix this?
A. This is likely due to the image quality. If you believe the image quality isn’t the issue, please send the image to our support team, who can investigate further.

Q. I want to add a floor plan to my marketing particulars but it doesn't seem to fit with the A4 structure for the rest of the brochure, how can I fix this?
A. This is expected behaviour, but you could try using a free online tool to resize your file to A4, then re-upload it.

Q. Is it possible to add a watermark to our Images?

A. Yes, Kato offers an auto-watermarking feature for photos uploaded through the platform. Here are a few points to consider:

The watermark will be automatically applied to all photos, without the option to select specific images.

There’s an additional monthly charge for this service.

You’ll need to provide a transparent version of your company logo for us to use. Reach out to the Support team if you are interested.

Q. Why does my PDF brochure have blank spaces?

A. Blank spaces can sometimes appear when marketing fields aren't positioned evenly within your PDF template.

To improve the layout:

If you do not have the content flow adjustment tool, you will need to take a look at the Marketing Text (description, location etc) and adjust the amount of text to ensure it fits correctly. Preview your PDF to check whether the changes have improved the layout.

You may need to make a few adjustments to achieve your preferred layout.

Q. How can I fit my PDF brochure onto fewer pages?

A. If your brochure is extending onto additional pages, this is usually because there is too much content to fit within the available space.

Try the following:

After making these changes, preview your brochure to see whether the content now fits onto your preferred number of pages.

Q. What should I do if the formatting still doesn't look right?

A. If you've tried adjusting your content and layout but are still experiencing issues, please contact our Support Team at help@kato.app.

Where possible, include an example of the PDF brochure and explain how you'd like the content to appear. This will help us investigate and advise on the available options.

Q. I have checked the box 'Price on Application' but this isn't showing on the particulars

A. You will need to ensure 'price on application' is ticked on the availability tab, then go back to your PDF publish options and update

Q. What's the fastest way to get support?
A. Livechat — click Help in the bottom left of Kato. The support team is available during UK business hours.

Q. Other contact options?