🎯 Goal

Get Pro or Atlas licences set up for your organisation, assign or remove seats for individual users, and view exactly who currently holds which licences.

❓ Why

Seat Management gives Organisation Admins direct control over Pro and Atlas licences without needing to raise a ticket for routine changes. Bulk assign, bulk remove, resend invites, or onboard a new user and assign a seat in one step. Seats are tied to your contract - request more from within the app and our team will be in touch to action.

🔍 Overview

Only Organisation Admins at agency organisations can manage seats.
Manage Pro and Atlas seats at https://settings.kato.app/users.
Seat counts are tied to your contracted licences. You can request more from within the app - we'll be in touch to action.
When a user is assigned a seat, they receive an email notification.

📊 Step-by-step

1. Get an account set up if your company isn't on Kato

Contact our Support Team for a quick walk-through of Kato Pro:

Live chat from within Kato (if you have an account)
Email help@kato.app
Call 0203 772 8898

2. Get a Pro licence if your company is already on Kato

Contact Support (channels above). We'll upgrade your profile to Pro.

3. Access Seat Management

Click your profile.
Go to Organisation Settings.
Select User Management.

Quick link: https://settings.kato.app/users

4. Assign or remove a Pro or Atlas seat

Toggle licences on or off for users in the list. If you've hit your seat allowance, request additional seats from within the application - your account manager will be in touch.

5. Bulk actions

Manage multiple users at once - assign or remove licences in bulk, or resend invitations.

6. Add a new user with a seat in one step

From User Management, add the user, assign a seat and send their login invite all in one go.

7. View or download who currently holds a licence

Click the three dots next to your name (bottom left).
Go to Organisation Settings → Users tab.
Select Pro Users at the top.
Click Download for an Excel export.

❓ Frequently asked

Q. Why have I received two invoices - one from Kato and one from Agents Society?
A. Kato invoices are for Pro/Atlas access or bespoke work. Agents Society invoices are for your Marketplace subscription within Kato. Kato hosts, manages and invoices on behalf of each Society but isn't involved in Society decision-making.

Q.Where do I send Kato Pro remittance advice or proof of payment?
A. Direct to the Kato Billing Team - live chat, finance@kato.app or 0203 772 8898. Society remittance goes to the Society Committee Treasurer (see Society Billing, Invoices and Payments).

Q. Can I transfer a Pro or Atlas seat to a different user?
A. Yes - Organisation Admins reassign seats in User Management. For leavers whose user account needs closing (and records transferring), see Transferring Licences, Memberships and Closing User Accounts.

✅ You've done it when…

The user shows as having a Pro or Atlas seat in User Management.
The user has received their welcome / invite email.
They can sign in and access Pro or Atlas functionality.

💡 Common mistakes & pro tips

Trying to assign more seats than your contract allows. Use the in-app request flow to ask for more - we'll come back to confirm.
Adding a user but forgetting the seat. Use the "add user with seat" step - one action covers both.
Asking Support to make someone an Organisation Admin. Org Admin permissions can only be set or removed by Kato Support, not from User Management. Email help@kato.app.
Confusing Kato Pro and Agents Society invoices. They're separate entities - different bank accounts, different remittance addresses.