Capture feedback from a viewing, progress or park the match appropriately, and share the outcome with the landlord, turning a viewing into intelligence that drives the next step in the deal.

A viewing without captured feedback is empty data. Landlords expect to hear back within a day or two: what did the applicant think, are they progressing, what does it mean for price or pitch. Capturing feedback in Kato also updates the match status, keeps your requirement pipeline accurate, and tees up any follow-up tasks.

After a viewing has happened, record what the applicant thought, update the match status (progress to Offer, keep on Shortlist, or reject), share feedback with the landlord via the interest schedule update, and set any follow-up tasks.

1. Open the viewing

Find the viewing in your Diary or Viewings section, or open it from the requirement's match panel on your interest schedule.

2. Add the applicant's feedback

Use the feedback field on the viewing record. Be specific: rather than "interested", capture "loved the location, concerned about service charge, want to see figures for year 3".

3. Update the match status

Based on the feedback, move the match to the appropriate status:

4. Share feedback with the landlord

Within the property's interest schedule, add a comment or update for the landlord capturing the key feedback. This flows through to the landlord's next report, no separate email needed.

5. Create follow-up tasks

If next steps are needed ("send service charge info", "arrange second viewing with their boss"), create a task from the viewing or requirement so nothing drops.

The viewing shows feedback captured, the match is at its new status, the landlord has been updated via the interest schedule, and any follow-up tasks exist in your to-do list.