🎯 Goal
Message other society members directly from Kato, about a disposal, a requirement, or a match request, without switching to email.
❓ Why
Deal-making in society depends on quick, contextual conversations: "Is the second floor still available?" "Can you tell me more about the applicant?" "Can we set up a viewing?" In-platform messaging keeps these exchanges tied to the relevant disposal, requirement or match request, so the context is permanently on the record, not buried in an inbox.
🔍 Overview - 3 ways to message
From a society disposal - click Message Agent to chat with the listing agent about the property.
From a society requirement - message the retained agent about the brief or an applicant detail.
From a match request - agent-to-agent messaging on inbound/outbound match requests, keeping qualification context on the match record.
📊 Step-by-step
Message from a society disposal or requirement
Open the society disposal or requirement.
Click Message Agent.
Compose your message and send. The other agent is notified in-app and by email.
Message on a match request
From your Interest Schedule (disposal side) or Availability Schedule (requirement side), open the match request.
Use the agent-to-agent messaging thread on the request.
Everyone involved on the match sees the thread, and it's retained as part of the match record.
Find your messages
Open your inbox or messaging area from the left nav. All active threads are listed with the most recent activity at the top.
✅ You've done it when…
Your message is sent, the other agent has been notified, and the conversation is retained against the relevant disposal/requirement/match record.
💡 Common mistakes & pro tips
Use agent-to-agent messaging on match requests rather than forwarding emails - keeps the context attached to the deal.
Joint agents get their own private threads. When working a joint instruction, remember each firm has its own inbound/outbound thread - don't assume your partner agent sees yours.
Messages are for agent-agent only. Tenant/landlord communications still go through your usual email/phone channels - not society messaging.
💬 Need Help?
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